Frequently asked questions

Need help using the Gaspy app? We're here to help. Check out the FAQs below or contact us, if you can't find what you're looking for.

If Gaspy has not found any nearby stations, it could be that you have your My Fuel filter set to a fuel type that is unavailable in your area. To check this, tap the My Fuel button located at the bottom of the main screen.

Another thing to check is your max search radius, which is normally set to 5 miles. You can edit this by tapping into the Settings screen.

If you spy a new station, contact us via the button below and we’ll be sure to add it.

Watch this video clip to learn more:

Because the Truck Stop is only usable with a brand fuel card, please turn on Show Truck Stops in the Settings in order to see it in your list.

If we don’t have this truck stop listed, contact us via the button below, to let us know if it has a standard payment option so that anyone can use it or if it can only be used with certain branded fuel cards.

We check all incoming messages of missing Truck Stops and stations and updates should show up in Gaspy soon.

Watch this video clip to learn more:

If the price at a station is incorrect, you can update it by tapping the red Update Price button, entering the correct price and tapping Done.

If the Update/Confirm Price buttons aren’t showing, it may be because you're in search mode. Tap the small cross at the right hand end of the search textbox to return to normal, then find the station in your list. Note that if you are within about 800m of the station it will automatically pop to the top of your list and highlight yellow so that you don't need to go looking for it.

If you are close to a station you can always update the price.

We have limited long distance updates due to some people misusing this service.

Watch this video clip to learn more:

Generally our prices are accurate, though prices are changing rapidly at the moment, so you may have been the first person to see a new price. It could also be that someone entered an incorrect price.

Occasionally a bad Spy will try to infiltrate our Carmunity. If you suspect a bad egg, take a screenshot of the price at the station and send it to us. It will have the name of this dirty agent who last updated the price and we will take action. Alternatively, let us know the name of the Spy and the station and we will take a look.

Gaspy investigates all reports of misuse and has zero tolerance of bad Spy behaviour.

If you are close to a station you can update your price yourself. Always remember to enter the correct price as shown on the pump, with no discounts added.

Watch this video clip to learn more:

The Discount filter allows you to see stations with selected discounts near you.

If the price displayed in the app is red, this is because you have discounts turned on for these stations. If a discount does not apply to you, you can turn this off in Discounts at the bottom of the screen. The red price will show the pump price above the discounted price.

All other stations’ prices are black and these are always the pump price with no discount applied.

When updating prices in Gaspy, it should only be the price as displayed on the pump, as not all discounts apply to everyone.

In the free version of the app you can add one Custom Discount. In Gaspy Gold you can add as many as you like. If you would like to try Gaspy Gold free for one month, you can do so in the app.

Watch this video clip to learn more:

It is a legal requirement for all fuel stations to publish accurate prices on their boards. Gaspy can not compel businesses to adhere to the law. Please push on with your efforts to report the accurate price of each station. Stay strong Gas Spies!

Log out of the app. When logging back in there will be an option to reset your password. You can also go to Settings to change your password, username and email address.

Watch this video clip to learn more:

This tells you the number of Spy Coins awarded to both the confirmer and the updater each time that price is confirmed. Prices at stations that aren't interacted with as much are worth more to try and encourage people to update and confirm them. The values are recalculated on a weekly basis.

You can learn more about Spy Coins, Hat colours and more in the Code Book in the Profile screen.

Watch this video clip to learn more:

If you have “Favourited” stations and you no longer want to receive price change alerts, tap on the top most green heart. This will take you to your list of Favourite stations. You can then tap on each individually and deselect stations for the different fuel types selected.

Watch this short video for more on Favourites:

Yes, the distances you see in Gaspy are "as the crow flies" meaning a direct line between your location and a station. You can use the directions feature (icon) at the top right of each expanded listing to get a clearer idea of the actual time and distance to your preferred station.

Gaspy Gold is a premium subscription that removes all advertising from the app for £0.99 per month

You can sign up for a free 1 month trial in Settings under your profile.

To download the Gaspy app, please visit your appropriate app store here: Get for Android or Get for iPhone

Gaspy regularly sends out new updates that improve our design and functionality. To get the best out of the app, please make sure you update to the most recent version. You can do this in the Google Play Store or Apple App Store by searching for the Gaspy app and hitting Update.

To connect with other Gas Spies, join the Gaspy Carmunity Facebook group.

For an ad-free experience, try Gaspy Gold.

For the very best Gaspy experience for the whole of the Carmunity, please keep updating prices accurately and let us know of any changes to stations.

Thanks for using Gaspy! Still have questions?

If you still have a question, have noticed an issue or simply want to say hello, please contact us below to chat directly to our team.

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